Privacy Policy

“Affiliates” are third-party companies that participate in our affiliate programme and generate website traffic or data for us.

“Customers” are individuals who request a quotation or quotations.

“Data Protection Laws” refer to all applicable laws concerning the processing of Personal Data.

“Business Partners” are companies, partnerships, and sole traders who have registered with us on the website or in any other form; our Business Partners can be Affiliates or Registered Traders.

“Registered Traders” are providers who can offer a quotation for the selected product or services shown on our websites.

Terms defined in the GDPR, including but not limited to “Personal Data (Data)”, “processing”, “Controller”, and “Processor” have the same meaning as in the (UK) GDPR.

This Privacy Policy pertains to all Services offered by “Warmable.co.uk”.

We have different offices worldwide that function as ‘Controller’ in relation to your Data:

For the UK: Warmable.co.uk Ltd., trading under the operating banner of Tudor Lodge Digital, a company incorporated in England and Wales.

We connect individuals (“Customers”) seeking to purchase a product or service with relevant providers (“Registered Traders”) who can offer a quotation for the selected product or service (“Quotes”).

As a Customer: To receive Quotes or additional information about the product or services displayed on the website, you must complete the webform with your contact details. As a Business Partner: To register with our Services, you must complete and submit our published registration form or be registered by us.

This section explains how we may directly or automatically collect Data from you:

4.1. CONTACT

You can reach out to us via telephone, fax, SMS, email, post, chat app or other channels like social media portals. We may process your contact Data such as name, email address, and phone number. We may also process information provided voluntarily by you (Information Requests).

4.2. OUR SERVICES

4.2.1. FOR CUSTOMERS

You can register with us to use our website or Service as a Customer. We may request you to complete a registration form which may include your name, address, email address, and telephone number (Quotes).

In addition, we may ask for further information about product preferences or requirements (such as the type of home you live in) for qualification purposes (Qualification). Sometimes we also share IP addresses with Registered Traders to enable them to verify the request.

Occasionally, grants, schemes or benefits (Grants) are available for a specific product or service (such as for energy-efficient boiler) for certain groups (such as low-income households). In the course of your Quote enquiry, we may request information needed to verify your eligibility for such Grants. The type of information (such as income, disability benefits and others) depends on the eligibility criteria of the specific Grant.

Following your Quote request, our team may reach out via phone to discuss the Quote options (Follow-Up). For this, we may process communication data that may include content and metadata. This Data may be processed for purposes of communication with you, call recording, and record-keeping.

4.2.2. FOR BUSINESS PARTNERS

You can register with us to use our website or Service as a Business Partner. We may ask you to complete the registration form (Registration) with your company details and other necessary information (like insurance coverage), to create a business account (Accounts) for which you also receive a login and password. The account may be processed for providing our Services, operating our Affiliate programme, ensuring the security of our website and Services, maintaining back-ups of our databases and communicating with you.

We also process billing Data including purchase transactions of our Services (Payments). We process this Data to provide our Services, make Affiliate payments, and maintain accurate records of transactions.

We may publish business information on our website, including business listings (Listings).

4.3. FOR MARKETING, ANALYTICS AND WEBSITE ACTIVITIES

You can sign up to receive our newsletter or other marketing messages or activities (Newsletter).

We may also automatically collect Data from your devices (including mobile devices) that you may use to access our website. We may do this using cookies or similar technologies such as log files (as described in our Cookie Statement).

We may collect the device identification number and type, geographical location Data and connection Data such as statistics on your page views, traffic to and from the sites, length of visit and frequency of use, referral URL, ad Data, your IP address, your browsing history, browser type and version, operating system and your web log Data (Technical Data and Website Analytics).

This section of the Privacy Policy explains how we use the Data collected from you:

5.1 CONTACT

We respond to your requests (Information Request): When you wish to receive information or advice from us, you can contact us. We use this Data solely to respond to your request and provide you with the desired information or advice.

5.2. OUR SERVICES

5.2.1. FOR CUSTOMERS

We connect you with appropriate Registered Traders: When you sign up on our website, we will forward your request to one or more Registered Traders. In some cases, we may obtain your quote requests from our Affiliate networks (Quotes).

After the Quote enquiry, we may qualify your request (Qualification). This may involve some automated decision-making. On occasion, we may automatically assess your product preferences and forward your request to the appropriate Registered Traders. You have the right to object to such automated decision-making, and you can do so by contacting us.

We may also reach out to you via phone, SMS, email or through a chat feature to confirm details or product requirements (Follow-up).

The Registered Traders, after receiving your Data, act as ‘Data Controllers’ of your Data, so if you wish to understand how these Registered Traders may process your Data, please take the time to read their Privacy Policy. They may contact you by telephone, text/SMS, or email. Please note that some of our Registered Traders use local service providers (“Data Processors”) to perform the specific service in your area.

We may also reach out to you to ask about your experience using our website and Service, and dealing with the Registered Traders with whom we connected you (Review).

5.2.2. FOR BUSINESS PARTNERS

We connect you with relevant Customers (Service): To register as a Registered Trader or Affiliate, you must complete and submit our registration form or be registered by us. Once an account is created, you will have access to our Services.

5.3. FOR MARKETING, ANALYTICS AND WEBSITE ACTIVITIES

We may send you messages about other Offers (Newsletter): When you use our website, we may want to contact you via email, SMS, or telephone about similar products or services to the ones you have shown interest in and we think you might like. You can always opt-out (withdraw) from receiving those emails, SMS or telephone calls and we won’t contact You again.

We may create custom and lookalike/similar audiences (Custom Audiences): We work with platforms such as Facebook, Google, and others (“Platforms”) to reach out to you with ads from other offers or to create similar or custom audiences. Data is aggregated and pseudonymized by the Platforms and you can always object to this activity by contacting us or by, for example, using the cookies settings at the bottom of all pages on our site.

We may use automated-decision making and profiling (Profiling): We may analyze your Data to build individual profiles, which also includes collection and (statistical) analysis of the Data. Individual profiling is used to predict future interests and provide you with offers that are relevant and interesting to you. Profiling is based on the Data you have provided to us through the contact form and on your behavior when surfing the Internet. You have the right to object to profiling by contacting us.

We may use Technical Data (Website Operations and Analytics): We collect this Data to tune our Services to your needs and to better align the structure, navigation, and content of the website. This will, for example, facilitate your browsing, store your preferences, and make the interaction between you and the website faster and easier. We also place cookies to provide you with personalized advertising. You can find more information on this in our Cookie Statement.

We may use Listings and Reviews (Listings and Reviews): We may process Data that you post for publication on our website or through our Services, including business listings and reviews. The information may be processed for the purposes of enabling such publication and administering our website and Services.

Your data is shared in the following manner:

• Our Branches: To provide and develop our service or respond to requests, your data may be shared with the Lead.io offices. Their owned and operated companies are listed on the website https://leads.io/Third-party
• Service Providers: We partner with various service providers who process data on our behalf, known as “Processors”. Examples of such processors include cloud storage providers, payment service providers, call centers or providers of website analytics or marketing tools. We have established Data Processing Agreements with these processors to ensure data protection and confidentiality.
• Registered Traders: We share your data with registered traders to enable them to provide you with quotes for their products or services as part of our Service.
• Professional Counsels and Insurance Companies: We may share your data with our insurance providers and/or professional advisors as necessary for obtaining or maintaining insurance coverage, risk management, receiving professional advice, or for the establishment, defense or exercise of legal claims, either in court proceedings or in an administrative or out-of-court procedure.‍
• Authorities and Courts: In accordance with statutory laws or instructions from a public authority or court, we may be required to share your data. We will try to inform you in advance, consistent with Data Protection Laws.

Typically, we store data, such as contact information, from Customers and Business Partners on servers within the EU.

While data in the EU/UK is protected by Data Protection Laws, not all countries adhere to the same privacy standards. To provide our Service, we might need to transfer some of your data outside of the EEA (comprising all EU countries including Norway, Iceland, and Liechtenstein) as some of our servers might be located in the US or other regions outside the EEA.

We might also need to use service providers (“Processors”) located outside the EEA to aid us in delivering our websites and Services (e.g., platform providers assisting us with our Services or advertising). Consequently, your data may be transferred to service providers outside the EEA for the purpose of providing our applications, advertising, and Services.

By using our website or Services or interacting with us as described in this Privacy Policy, you consent to the transfer of your data outside the EEA under the conditions laid out in this Privacy Policy. If you do not want your data transferred outside the EEA, you should refrain from using our website or Services.

We will keep your data as long as our business relationship lasts and afterwards, for as long as is necessary and relevant for our legitimate business purposes, in accordance with Leads.io’s Data Retention Policy, or as otherwise permitted by applicable Data Protection Laws. Once your data is no longer required, we will securely delete it (without further notice to you).

We deploy reasonable security measures to safeguard your data from loss, misuse, alteration, or destruction. However, as no transmission method over the Internet or electronic storage method is entirely secure, there is a minimal risk of the data collected by us being compromised. If you suspect that any data has been compromised, please get in touch with us. In the event of a security system breach, we will notify you and the authorities as per the provisions of the applicable law.

As per the GDPR, ‘Data Controllers’ must have a lawful basis for each data processing activity they carry out. Below is our lawful basis for each processing activity.

Legal Grounds

Information Requests: Article 6 (1) (b) – Performance of Contract

Service Provision: Article 6 (1) (b) – Performance of Contract

Marketing Activities (such as newsletters): Article 6 (1) (a) – Consent

Creation of Custom and Similar Audiences: Article 6 (1) (f) – Legitimate Interest

Automated Decisions and Profiling: Article 6 (1)(a) or (f) – Consent or Legitimate Interest

Listings and Reviews: Article 6 (1) (a) – Consent

Usage of Technical Information (Website Operations and Analytics): Article 6 (1)(a) or (f) – Consent or Legitimate Interest

Compliance with Legal Obligation: Article 6 (1) (c) – Legal Obligation

If you are located within the EEA or another jurisdiction with similar Data Protection Laws, you have the following rights under certain circumstances:

• Right to Access: You have the right to know how we use your data and to access your data.
• Right to Rectification: You have the right to correct your data. If there are any inaccuracies or changes in your details, please inform us so we can maintain accurate and updated records.Right to
• Deletion and Restriction: You have the right to request your data to be deleted or to restrict the processing of your data.
• Data Portability Right: You have the right to receive any data you have provided to us in a structured, commonly used, and machine-readable format, or have it sent directly to another company when technically feasible.
• Right to Object: You have the right to object to the processing of your data, e.g., for direct marketing purposes.
• Right to Withdraw Consent: If your data processing is based on your consent, you have the right to withdraw that consent. However, if you withdraw your consent to the use of your data for the purposes set out in our Privacy Notice, we may not be able to provide you with full access to our websites and Service.
• Automated Decision-making and Profiling Right: You have the right to object to decisions based on automated processing of your data, including profiling.Right to Lodge Complaint: You have the right to lodge a complaint with the supervisory authority responsible for data protection matters (e.g., in the UK, the Information Commissioner’s Office). The European Data Protection Board’s website provides a comprehensive overview of EU data protection authorities.

For more information about our Privacy Policy or our data processing activities, or if you have any queries about your rights under local law, how to update your records, or how to obtain a copy of the data that we hold about you, or to exercise any other rights provided to users under the GDPR, please contact us:

Warmable.co.uk
Legal Department

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Online:

You can reach us at:

For the UK: compliance@warmable.co.uk